1. Use of Website and Registration

1.1 To be eligible to purchase Goods on this Website you hereby represent and warrant that you will:

• Register to use the website by creating an account
• Be the holder of a valid debit or credit card or have a recognised bank account
• Be 18 years of age or older

4. Pricing

4.1 The price of the Goods shall be the price quoted on the Website on the date of acceptance of the order by us. If we find a pricing error on our Website we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it. If you cancel and you have paid for the Goods, you will be given a full refund. For the avoidance of doubt, we are neither bound nor liable in any way to provide Goods to you on the basis of any pricing error (obvious or otherwise) found or posted on our Website.

4.2 All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the applicable rate, which is currently 15%.

4.3 The price of the Goods does not include delivery. You will pay the delivery charges by the method specified in your order for transport and packaging as quoted on the Website on the date of acceptance of the order.

5.1 To place an order, please browse our website, adding any item you would like to purchase to your basket. Upon checkout, you will be asked to submit payment.

5.2 We currently accept payment by credit/debit card, PayPal, cheque or bank transfer. Please note that it is not possible to take card payments over the phone. Payment of the price of an order must be received by us and cleared before despatch of your Goods.

5.3 We accept MasterCard, Visa, Amex, Maestro and Solo for online payments. All transactions are in pounds sterling (£). If paying by credit or debit card, please advise us of the billing address your provider holds on file. You confirm that the credit or debit card that is being used is yours. We cannot be liable for any unauthorised transactions nor can we be held liable for any denied payments which are a result of the information provided by you.

5.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will contact the card holder to advise. However, we shall not be responsible for any costs or inconvenience caused by a subsequent delay, denial or payment or subsequent non-delivery of any Goods on the basis of the above.

5.5 Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which will be debited from your credit/debit card.

5.6 At the checkout, please select “PayPal” as your preferred method of payment. You will then be taken to the PayPal website to log into your account, and once the payment is confirmed, you will then be directed back to DaisychainBaby. You will be emailed a receipt for your records.

5.7 At the checkout, please select “Cheque or Postal Order” as your preferred method of payment, and you will be emailed your order confirmation number. Please make your cheque payable to DaisychainBaby Ltd, enclose your order number and send it to:

DaisychainBaby
21F Sterndale Road
Brook Green
London
W14 0HT

Once we have received your cheque, you will be emailed a receipt for your records and your purchase will be dispatched.

5.8 At the checkout, please select “Bank Transfer” as your preferred method of payment, and you will be emailed your order confirmation number along with an invoice containing our bank account details. Once we have received your bank transfer, you will be emailed a receipt for your records and your purchase will be dispatched.

5.9 Unless we have notified you that we are not able to accept your order or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place at the time and date that we notify you by e-mail that we have despatched the Goods ordered by you. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

5.10 You will be sent a VAT invoice together with the Goods ordered. If you are sending a gift, the invoice will be sent separately to the card holder’s address. This invoice also acts as a VAT receipt.

5.11 Non-acceptance of an order may be a result of one of the following:

• The product you ordered being out of stock
• Unable to obtain authorisation of your payment
• The identification of a pricing or product error on our Website
• The customer not being eligible to place an order as set out in these Terms

6.1 We are committed to ensuring our packaging methods have a minimal impact on the environment, whilst at the same time not compromising on a stylish service for our customers! Gift wrapping is a standard at DaisychainBaby rather than a choice. Anything you purchase will be beautifully wrapped in recycled tissue paper and sealed with our logo sticker. We do not want to send our products in boxes or envelopes that you may never use again, so to thank you for your custom, you will also receive one of our organic "Bags for Life" which will not only protect your item, but enable you to use the bag again and again! Our packaging costs are included in the postage charges, outlined below.

6.2 We currently offer 3 levels of postage to our customers. These are:

• Royal Mail First Class Standard at £3.95
• Royal Mail Special Delivery at £6.95
• Royal Mail International Signed For at £8.95

6.3 Both Royal Mail Special Delivery and Royal Mail International Signed For offer a tracking system so that you can check to see where your package is. You will be able to select your chosen method of postage at the checkout stage. Please note that unfortunately we do not currently ship to any international locations outside the EU.

6.4 As our preferred postage provider, Royal Mail also adhere to our eco-friendly policies. They operate an extensive number of programmes to minimise their environmental impact, from a Carbon Management Programme to reduce CO2 emissions, to being a member of Earthwatch’s Corporate Environmental Responsibility Group (CERG) initiative. We are pleased to be able to use their services.

6.5 Once you've completed the checkout process, you will receive an email from us, acknowledging your order. We will aim to despatch your item as quickly as possible, and our guidelines are:

• Orders received by 8am Monday to Friday, and by noon on Saturday, will be sent same day (these include any orders we receive overnight for any night owls out there!)
• Orders received after 8am Monday to Friday will be sent next day
• Orders received after noon on Saturday or throughout Sunday will be sent Monday morning

6.6 As soon as your item has been mailed, we will email you to confirm despatch. If you have selected one of our services with a tracking number, we will also email this to you so that you can trace your item online. If your item is a gift and/or you would like it shipped to a different address than that in our database, please be sure to provide this address at the checkout. If you would like us to include a Gift Card, please include the message you wish the card to contain in the "Add Comments About Your Order" box at checkout.

6.7 The guidelines on delivery times are:

• Royal Mail First Class Standard delivered in 1-3 days after shipping
• Royal Mail Special Delivery is guaranteed to be delivered the next working day after shipping (please note this service is only available to the UK
• Royal Mail International Signed for should be delivered within 7 working days after shipping

9.1 Risk of damage or loss of the Goods shall pass to you on delivery or, if you fail to take delivery of the Goods, at the time when the Goods are delivered (or delivery is attempted) to you in accordance with your instructions.

10.1 We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the Website as up to date as possible, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. We try to include as much information as we feel necessary for you to make an informed choice. The colours on your screen and any product descriptions should be used as a guide only.

11.1 You acknowledge and agree that all intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable). All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable) and all such rights remain reserved.

12.1 The Website is presented on an "as is" basis. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent that such representations and warranties are not excludable by law. The information displayed is of a general nature and is not intended to address your particular requirements or constituting any form of advice, recommendation or arrangement by us.

12.2 We make all reasonable efforts to ensure that the information on our Website is accurate and up to date. However, you should always independently check any information before you rely on it. We do not represent or warrant that the information accessible via this Website is accurate, complete or current and we do not accept liability for any loss whatsoever arising from any inaccuracy or information that is out of date.

12.3 In particular, you agree that, to the fullest extent permitted by applicable law and save in respect of death or personal injury arising from our negligence, neither us nor any of our parents, affiliates, subsidiaries, directors, employees, shareholders, agents or other representatives shall be responsible or liable under any circumstances, for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages), or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with your use of this Website and its services.

12.4 The limitation of liability noted at clause 12.3 above shall also be extended to include any use in connection with your use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Such limitation of liability shall also extend to any events beyond our reasonable control including any restricted or non-access to this Website due to service interruptions.

12.5 You agree to indemnify and hold us and (as applicable) our parents, subsidiaries, affiliates, officers, directors, agents, representatives, shareholders and employees harmless from any claim or demand, including any legal fees, made by any user (registered or otherwise) or third party due to or arising out of your breach of these Terms (including any documents incorporated by reference), your violation of any law or the rights of a third party or any breach of your representations and warranties as contained herein.

13.1 If you require any more information on our products or services, please e-mail us or call us at the contact details below.

13.2 We hope that you will be delighted by your shopping experience with us. However, if you are dissatisfied with a product or service provided by us, please contact us quoting your unique order number and provide us with the details and/or nature of complaint. We will try to resolve your issue as quickly and easily as possible.

13.3 We can be contacted by telephone, email or post at:

• TELEPHONE: +44 (0) 207 610 4113
• EMAIL: info@daisychainbaby.co.uk
• POST: DaisychainBaby Ltd, 21F Sterndale Road, Brook Green, London, W14 0HT, UK

14.1 This Website and these Terms are governed by and construed in accordance with English law. You hereby agree unequivocally that any disputes arising in connection with this Website or these Terms shall be subject to the exclusive jurisdiction of the English courts without exception.